Cost savings are a constant priority in commercial property management. While recent conversations often focus on AI tools and automation to reduce workloads, we believe real value lies in the combination of experienced professionals and smart technology. Our property management team at White-Spunner Realty recently proved just how powerful that combination can be.
The Problem: A Persistent, Untraceable Roof Leak
One of the retail shopping centers managed by White-Spunner Realty had a stubborn roof leak that defied traditional diagnosis. Our property management team conducted multiple inspections—both from the rooftop and within the ceiling space—yet no source of the leak could be identified. Still, with every rainstorm, our tenant reported new water intrusion.
After trying several potential fixes without success, the next step would have been a costly and highly disruptive process: removing sections of the roof at random in hopes of locating the leak. With more than 132,000 square feet of roof, this approach was both time-intensive and expensive.
The Solution: Thermal Imaging for Non-Destructive Testing
Before proceeding with traditional roof removal, our property manager looked for an alternative. Drawing on recent research and industry networking, he contacted a local company offering drone-based thermal imaging as a form of non-destructive testing.
The technology promised to detect standing water trapped beneath the roofing membrane—something invisible to the naked eye from both above and below. Our property manager scheduled the drone pilot to meet him at the center, and within just 45 minutes, the drone scan pinpointed areas where water had accumulated beneath the surface.
This allowed our roofing contractor to target those specific areas for investigation and repair, eliminating the need for widespread roof demolition.
The Results: Thousands in Cost Savings and Faster Repairs
Thanks to our property manager’s initiative and willingness to adopt new tools, what could have taken over a week—and significant expense—to resolve was completed in just one day. The targeted repairs minimized tenant disruption and saved the property owner thousands of dollars in unnecessary labor and materials.
Conclusion: Experience + Technology = Results
This case highlights why working with a tech-savvy, proactive property management team matters. At White-Spunner Realty, we don’t just manage properties—we solve problems creatively and efficiently. If you’re looking for a property management partner who combines hands-on experience with cutting-edge tools, give us a call. We’re happy to provide a free property assessment and show you how our team can help you save.
